Current System Status

Microsoft Email Problems

15:56 09/06/2017

We are currently seeing a large amount of emails being deferred when sending to Hotmail/Outlook and other Microsoft addresses. This includes and domains that have emails hosted with Outlook services.

This is still ongoing, we are continuously monitoring this and will keep this page up to date with the latest information.

E-Mail Delivery to BT and Yahoo

15:57 09/06/2017

We are seeing some failures as well as delays with Mail Delivery to BT and Yahoo addresses from messages sent from our network.

We are still seeing some rejections and delayed messages to these mail providers and are continuing to work to resolve these problems. We apologise for the ongoing nature of this issue and for the inconvenience caused.

AOL - Sending Issues

15:58 09/06/2017

We are seeing that a number of rejections to AOL, this looks to be caused by a limit on their servers restricting the amount of emails that can be received from our shared mail servers. We are currently investigating, our apologies for any inconvenience caused here in the meantime.

Mail114 Large Mail Queue

12:07 17/10/2017

Update: 2017-10-17 22:48

Our System Administrators have taken temporary steps to prevent high load and large mail queues on this server by imposing an connection limit for accessing emails on Mail114, therefore some customers will experience connectivity issues where they are unable to access webmail / their emails via third party software for periods of times.

Taking this preventative measure will stop any emails being delayed / lost during this process, we are still investigating this issue, the estimated time frame for this is Wednesday, we will update you further with more information when its available.

We apologise for any inconvenience caused.

Update: 2017-10-17 19:43

The mail queue has dropped significantly however we are continuing to investigate the issue and we will update with further information shortly.

Update: 2017-10-17 15:17

We are still seeing problems on this mail server, services such as IMAP / POP3 connections to this server are timing out, and there are delays with incoming and outgoing emails.

We apologise for the issues caused, we are still working to resolve this problem.

Identified: 2017-10-17 12:07
We are currently seeing an increased amount of traffic flowing through this mail server, which in turn is causing email delays with regards to emails being sent to and from this server.

This is currently being investigated and we expect to have this back to normal operations as soon as possible. We apologise for any inconvenience.

Planned System Maintenance

There is currently no planned maintenance.